Our business is seasonal. That means that at certain times of the year, there are fewer dogs at camp. But at other times, such as Christmas, New Year, March Break, and all long weekends, we often reach our limit well in advance. We therefore rely on our busy times to carry our business through the times that are not as busy, so that we can continue to provide the camp experience that our clients have come to rely on, and for which we have become…well ok, we’ll say it: Renowned!Since we turn away booking requests once we reach our limit, if you cancel last minute we have lost business that we otherwise would have had, and as we said above, we rely on that business.
Also, even when we are not fully booked, we schedule our staff dependent upon the number of dogs expected at camp, as well as how many are coming and going each day. So even when we are not fully booked cancellations affect our daily business.
All this, just to let you know that we have a cancellation policy,
and that we stick to it. That policy is as follows:
If you cancel a reservation more than 7 days in advance of your dog’s intended arrival, there is no charge.
If you cancel a reservation less than 7 days in advance, we charge a cancellation fee of 50% of what your invoice would have been, with a minimum charge of $75.
If you cancel a reservation less than 4 days in advance, we charge a cancellation fee of 80% of what your invoice would have been, with a minimum charge of $75.
If you cancel a reservation on the day of intended arrival, we charge a cancellation fee of 90% of what your invoice would have been, with a minimum charge of $75.
If you don’t cancel at all and your dog doesn’t come in, we charge the full amount of your dog’s intended stay.
And finally, for the same reasons, we charge for the full booking even if you choose to pick up before your scheduled pick up date.